Our Privacy Commitment
SIMPLESPACE LIMITED (hereinafter referred to as "we", "us", or "our", operating under the brand "OpenRoamly") is committed to protecting and respecting your privacy. This privacy policy is designed to help you understand how we collect, use, and store your personal information.
Important Note: Using OpenRoamly services means you agree to this privacy policy and the applicable terms and conditions of SIMPLESPACE LIMITED.
Information Collection
When you purchase products or services from SIMPLESPACE LIMITED (via the OpenRoamly brand), we collect the following information:
Basic Information
Your name, IP address, and email address
Account Information
Payment records, top-up information, and other details related to your account
Service Information
The service level you receive, such as network failures and incidents that may affect our network services
Please Note: We cannot access the mobile data content you use through eSIM.
Processing Your Information
Your data is used only for the specific purposes for which it was collected:
- Managing your account and assisting with account administration
- Contacting you (e.g., to address service-related issues)
- Ensuring security and preventing crime and fraud
- Managing our network and your use of it
- Investigating any complaints or issues you may raise
- Informing you about additional products and services we offer (opted in during registration)
Data Sharing Principle: We do not share, disclose, sell, rent, or otherwise provide personal information to other companies unless necessary to fulfill our obligations under our terms and conditions, in which case we share it with specific vendors or merchants of SIMPLESPACE LIMITED (only to the extent necessary and with appropriate commitments regarding the security and privacy of your personal information).
User Consent
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange delivery, return a product, or request a service, you are consenting to the collection and processing of your personal information by SIMPLESPACE LIMITED.
Installing or using the OpenRoamly application, or accessing or using our website, means you explicitly consent to the collection and use of your information as described in this privacy policy. If you do not agree with this policy at any time, you must stop using our services and are advised to immediately uninstall the application and cease using the website.
How to Withdraw Consent
You can withdraw your consent at any time by sending an email to [email protected]. Please note that withdrawing consent (except for marketing communications) may result in the termination of services, as we may be unable to continue providing them.
Registering a new account with OpenRoamly (operated by SIMPLESPACE LIMITED) automatically subscribes you to our status page for real-time performance updates on the OpenRoamly platform and API. You may receive email alerts about scheduled maintenance or potential disruptions. If you do not wish to receive these emails, an unsubscribe option is provided in each email.
Location Data Sharing and User Control
We reserve the right to share precise location data we collect, along with user details that may contain personally identifiable information, with third parties through licensing agreements or similar arrangements. These entities may use this information for various commercial and research purposes, such as interest-based advertising and mobile network performance evaluation.
How to Disable Location Data Collection
iOS Devices (iOS 8 or later)
To stop the collection of precise location data on iOS devices, go to "Settings > Privacy > Location Services". Select the relevant product here and change the "Share My Location" setting to "Never".
Android Devices (Android 6.0/Marshmallow or later)
To disable precise location data collection on Android, navigate to "Settings > Apps > [Specific Product] > Permissions > Location" and toggle the "Location" option off.
Data Security and Retention
Data Retention Period
We will retain your information for the longer of:
- Any legal requirements (e.g., VAT records)
- The duration of your use of our services
Ensuring Your Personal Information Security
We continuously review and improve our measures to protect your personal information from unauthorized access, accidental loss, disclosure, or destruction.
Payment Security
Credit/debit card purchases through our store are processed via PayPal or Stripe's direct payment gateway. Your payment method data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Contact Us
Have any privacy questions?
We are always ready to answer any questions you may have about data privacy
[email protected]Policy Changes
We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will update the last updated date at the top of the policy. If there are significant changes to this statement or how we use your personal information, we will notify you by posting such changes here or on the homepage or by sending you an email. We recommend that you review this policy each time you visit our website.
Age of Consent
If you have not reached the legal age of majority in your jurisdiction, you must obtain consent from your parent or guardian to provide your personal information to the website of SIMPLESPACE LIMITED; otherwise, you must not provide us with any personal information.