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Setup & Manage eSIMs
Complete guides for installing and managing your eSIM profiles
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Quick solutions for common connectivity and setup issues
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Frequently Asked Questions
Find answers to the most common questions about OpenRoamly eSIM services
Yes, we recommend installing your eSIM 1-2 days before your trip. This ensures a smooth setup process since you'll need a reliable Wi-Fi or data connection for installation. Installing in advance also gives you time to test the connection and resolve any potential issues before you travel.
Traditional cell plans include calls, texts, and data using a physical SIM card with a phone number. OpenRoamly's eSIM packages provide data-only service without a phone number, but you can still:
- Make calls and send texts via internet-based apps (WhatsApp, Telegram, etc.)
- Use email, social media, and web browsing
- Access maps and navigation services
- Stream content and play online games
- Use iMessage and FaceTime (iOS devices)
An eSIM (embedded SIM) is a digital SIM card built into your device. Instead of inserting a physical card, you download and activate a cellular plan digitally. When you activate an OpenRoamly eSIM:
- Your device connects to local networks in your destination
- You get instant internet access without Wi-Fi dependency
- You avoid expensive international roaming charges
- You can manage everything through your device settings
Most smartphones released in the last 3 years support eSIM technology. This includes recent iPhone models (XS and newer), Google Pixel phones, Samsung Galaxy devices, and many others.
To check compatibility:
- Visit our complete device compatibility list
- Check your device settings for "Cellular Plans" or "Mobile Data Plans"
- Contact our support team if you're unsure
No, each eSIM is designed for single-device use only. Once installed on a device, it cannot be transferred or reused on another device. If you remove the eSIM from your device, it cannot be reinstalled.
Important notes:
- Each QR code works only once
- eSIMs are permanently linked to the first device they're installed on
- For multiple devices, you'll need separate eSIM packages
Yes, most OpenRoamly eSIM packages support hotspot sharing, allowing you to share your data connection with other devices like laptops, tablets, or other phones.
Important considerations:
- Hotspot capability depends on your device model
- Some older devices may not support eSIM hotspot functionality
- Shared data counts toward your plan's data allowance
- Check with your device manufacturer for specific compatibility
Choose your data plan based on your travel duration and usage needs:
When your data allowance is exhausted, your connection will stop working. However, you have several options:
- Top-up: Purchase additional data for your existing plan
- New plan: Buy a new eSIM package if top-ups aren't available
- Wi-Fi: Continue using internet via Wi-Fi connections
We recommend monitoring your usage through your device settings to avoid unexpected disconnections.