eSIM Installation Troubleshooting Guide
We're here to help resolve your eSIM installation issues. Follow these verified steps to ensure a smooth setup process:
Device Compatibility Verification:
Most modern smartphones support eSIM technology. Confirm your device is compatible by checking:
• iOS: iPhone XS/XR or newer (Settings > Cellular > Add Cellular Plan)
• Android: Google Pixel 3+, Samsung Galaxy S20+/Note20 or newer (Settings > Network & Internet > Mobile Network)
• Other devices: Consult your manufacturer's specifications as eSIM support varies by model and region
Operating System Requirements:
Your device requires the latest OS version for proper eSIM functionality:
• iOS: Minimum version 15.5 (Settings > General > About > Software Update)
• Android: Minimum version 12 with carrier services updated
• Note: Some carriers require specific OS builds - check your carrier's latest requirements
Network Connection Requirements:
A stable internet connection is mandatory during installation:
• Use Wi-Fi only (cellular data is typically disabled during eSIM setup)
• Disable Airplane Mode and ensure Wi-Fi signal strength is strong (3+ bars)
• Avoid public networks with captive portals (hotels, airports) that block provisioning
Installation Protocol:
Follow these critical steps for successful activation:
1. Ensure QR code is fully visible (no screen protector reflections)
2. For manual entry: Input activation code exactly as provided (case-sensitive)
3. Restart device after installation completes
4. Wait 5-10 minutes for carrier profile to activate
If you've completed all verification steps and still experience issues, our technical team will resolve your case within 24 business hours. Please email detailed information including:
• Device model and OS version
• Screenshots of error messages
• Carrier and destination country
Contact us at [email protected] for personalized assistance.
